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Training methodology

Listen. Build. Keep.

How the workshops are designed and how they run. It's written out so you can circulate it, disagree with it, and hold me to it.

Half a day, one day, or three days spread out
Built for your context, never off the shelf
Everyone leaves having built something
Core teaching

Minimum Viable Learning.

Minimum Viable Learning is the smallest complete skill set someone needs to do one real task safely—without the trainer beside them.

Six moves that take AI from tool, to assistant, to co-worker, to a system your team runs — with judgement holding it all together.

01

Prompt with intent

ChatGPTAI as a tool

Brief it like a sharp new hire: the task, the context, the format and the limits.

Try itTurn this email thread into a client-ready status update: what's done, what's blocked, what we need from them.
Proof: improve a weak answer without starting over.
02

Work from your documents

ChatGPT or ClaudeAI as an assistant

Point it at documents you already trust and make it answer from them, traceably.

Try itHere are last quarter's report and this month's numbers. What changed, why, and what should worry us?
Proof: every point maps back to a source.
03

Research with evidence

ChatGPTAI as an analyst

Set the question, the sources that count and the evidence standard before it goes looking.

Try itBefore we set pricing: what do our top three competitors charge, from their own pages, and what's included?
Proof: spot-check three citations.
04

Delegate multi-step work

Claude CoworkAI as a co-worker

Hand over an outcome, not a step: the goal, the folder it may use, the deliverables and the stop points.

Try itFrom this folder of meeting notes, draft the weekly client update and a task list with owners. Drafts only — don't touch the source files.
Proof: review the plan, the actions and the finished files.
05

Evaluate and protect

Any approved toolJudgement

Nothing leaves the building unchecked: claims, omissions, privacy and the cost of being wrong.

Try itLabel each claim in this draft supported, unclear or unsupported — then classify the input green, amber or red.
Proof: make a defensible send, revise or reject decision.
06

Turn it into a system

Claude CoworkAI as a system

One good run becomes a named system: inputs, steps, an owner and a review gate.

Try itTurn meeting notes and the house template into a Monday report any colleague can rerun.
Proof: a colleague can run it without the trainer.
Three depths

Tools become useful when habit and judgement sit above them.

Keep scrolling — each depth turns the layer of the cube it unlocks.

A foundational session

The 150-minute core.

Longer programmes add practice and feedback—not more slides.

  1. Model + boundariesConfident error; what may enter which tool.
  2. Prompt in ChatGPTRepair one vague request using task, context, output, limits and check.
  3. Files + evidenceCompare two approved documents and trace each finding.
  4. Delegate in CoworkSet a goal, permitted folder, deliverables and stop points.
  5. EvaluateTest claims, citations, omissions, privacy and professional risk.
  6. Make it repeatableSave the workflow, review gate, owner and next-use date.
Every participant leaves with A boundary they understand One evaluated output One reusable workflow A next-use commitment
Learning design

Different ways into the same skill.

No fixed learner labels. Show the idea, practise it, explain the judgement and use it again at work.

01 — Representation

See it. Work it. Teach it.

One idea, three representations.

02 — Cognitive depth

Climb past “I understand.”

Understanding is only the first rung.

03 — Transfer

Make Monday part of the course.

The job is part of the course.

Participants seated in a circle during a workshop
The room changes shape. Discussion, rehearsal and reflection replace rows facing a screen.
§1 — Listen

What's usually in the way

Hassaan Mallick co-facilitating a workshop beside a flip chart
Facilitation before demonstration.

Four blockers. Four different responses.

They don't know

Teach the missing principle.

They can't see where it fits

Use their document, not a demo.

The old way is faster

Repeat until the new method is quicker.

They could, and won't

Test the concern. Sometimes they are right.

Diagnosis first.A questionnaire, one call, then a workshop built around the actual blocker.
§2 — Build

How the days actually run

Most of the day is work, not watching.

Taught from first principles

Principles survive product updates.

Tool-native, not tool-neutral

Approved tools. Real files. Human checkpoints.

Design thinking, applied to your own bottleneck

Take apart one bottleneck. Prototype the fix.

Climbing, not covering

Use. Analyse. Judge. Create.

FrameBuildBreakJudgeKeep
§3 — Keep

What people leave with

1Evaluated output
1Reusable workflow
1Next-use date

If nothing was built, the day did not work.

Formats

Three shapes, all bespoke.

Choose by the change you need—not by a package name.

Half a day, or one day

One team. One workflow. One first build.

Limit: capability changes before habit.

Three days, spread out

Practice at work between sessions.

Best for: changing repeat behaviour.

A longer engagement

Several teams. Separate diagnosis. Measured transfer.

Best for: an organisation-wide rollout.

Two applications

Same judgement. Different work.

Track A

Professional work

  • Draft
  • Research
  • Summarise
  • Standardise
Track B

Regulated and high-stakes work

  • Review
  • Diligence
  • Evidence
  • Confidentiality
The return

Where the time comes back.

I won't promise a multiplier on a sales call. The return on this training is ordinary arithmetic — and it's worth seeing what protects it and what quietly breaks it.

Hours reclaimed

The first hours usually come back from repeated drafting, summarising, research preparation and reformatting. The honest number is measured against a specific workflow before and after the change — not borrowed from a vendor benchmark and multiplied across everyone.

Errors that never ship

The expensive side of AI is the confident error that leaves the building. Evaluation is taught as hard as generation because time saved upstream is not a gain if unsupported claims, omissions or privacy failures create more work downstream.

What breaks the math

Training nobody uses on Monday. That is the only real failure mode, and it's why every participant leaves with a named workflow, an owner and a next-use date. The transfer loop above is the ROI protection, not an add-on.

Worked example 12 people × 3 hrs a week × 46 weeks 1,650 hours a year Price those hours at your blended rate and compare it to the cost of a programme — before counting a single avoided mistake. Measured, not assumed: the intake questionnaire sets the baseline, and the four-week review checks what actually changed.

Argue with any of this.

Thirty minutes. Tell me who's in the room and what they're stuck on, and I'll tell you which of the four is in the way, and whether a workshop actually fixes it.